Fulfilling SMA Agreement

A Software Maintenance Agreement is renewed once a year, after which it is possible to fulfill the agreement through a process on the FotoWare Customer Portal.

What does fulfillment mean?

When you fulfill an SMA online, it means that you retrieve new product keys for all the products covered by the agreement. New product keys are required to run the latest releases of the software.

What are the implications of doing a fulfillment?

  • When you complete the fulfillment process, you will receive an email with all the licenses in the agreement and product keys to activate them.
  • Your old keys will become invalid, and you should throw away any archived copies of the old license information.
  • The software you are currently running will keep on running. However, should you need to repair or reactivate a license, you must use the new product keys that you received when you ran the fulfillment.
  • MSI deployment packages of FotoStation that use a volume key will need to be updated with the new product key.

How do I proceed with fulfillment?

Once you have read the above and understand the implications of running a fulfillment, log in to Fotoware Customer Portal and go to the Agreements tab. Next click on the Fulfill link next to SMA number. Then simply follow the directions on the screen. After completing the process the product keys will be delivered to you via email, and you will be able to find them in the Licenses area on the Customer Portal.


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